Terms of Service

1. Agreement to Terms

By accessing or using Team Scout's services, you agree to be bound by these Terms of Service. If you disagree, please don't use our services.

2. Who Can Use Our Services

You must be at least 13 years old to create an account or use our Services. If you are between 13 and 18 years old (or the age of majority in your jurisdiction), you may only use our Services with the consent and supervision of a parent or legal guardian who agrees to be bound by these Terms on your behalf.

We do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13 without parental consent, we will delete that information promptly.

3. Account Registration

• Provide accurate, current information
• Keep your account credentials secure
• Notify us immediately of unauthorized use
• You're responsible for all activity under your account

4. Services Description

Team Scout provides:

• Website building and hosting for sports teams
• Team management tools (rosters, schedules, communications)
• Merchandise store functionality with fulfillment
• Mobile applications for team administration

5. Fees and Payment

• Setup fees: Due upon commencement
• Monthly fees: Billed monthly in advance
• Platform fee: On a paid plan, the platform fee shown on the pricing page applies to payments you collect and record through Team Scout, whether paid by card, bank, cash or check. Fundraising is 0%.
• Failed payments: 14 days to resolve before suspension
• Refunds: Setup fees non-refundable once work begins

6. Text Messages (SMS)

Team Scout sends text messages in the three programs below, and two single texts outside them: a receipt when you type your mobile number at a program's ticket or donation reader and ask for one, and an invitation when a program adds you as an admin by your mobile number. You get program texts only after you ask for them, and agreeing to texts is never a condition of signing up, buying, registering or bidding.

• Sign-in codes: a one-time code when you sign in with your mobile number. One message each time you sign in.
• Team Scout support: replies when you text our support line, (913) 794-3712. Frequency varies with the conversation.
• Team Scout auction alerts: for a bidder who ticks the text alert box when registering to bid in a program's silent auction on Team Scout, alerts about that bidder's own bids: outbid, closing soon, won, and a payment that did not go through. Frequency varies: a few messages for each item you bid on, and only while that auction is running or being settled.

Message and data rates may apply. Message frequency varies by program, as described above.

Reply STOP to any message to stop texts from that number. Reply HELP for help. You can also reach us at support@teamscout.co.

Carriers are not liable for any delayed or undelivered messages.

We handle your mobile number and your agreement to receive texts under our Privacy Policy. We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.

7. Acceptable Use

You agree NOT to:

• Use services for illegal purposes
• Upload harmful, threatening, or objectionable content
• Infringe on intellectual property rights
• Interfere with or disrupt the services
• Attempt unauthorized access

8. Reporting Objectionable Content

Team Scout reviews every report of objectionable content submitted through the in-app reporting tool. Our goal is to act on credible reports within 24 hours of receipt — by removing the content, restricting the account responsible, or escalating to law enforcement when warranted.

The reporting tools available to all members include flagging individual posts, comments, messages, and profiles; blocking abusive users; and muting users whose content you no longer wish to see. These tools work across both private team feeds and direct messaging.

Reports submitted in good faith are confidential. We may contact reporters for additional context but will not disclose reporter identity to the user being reported. Repeated false or bad-faith reports may themselves be considered a violation of these Terms.

9. Your Content

You retain ownership of content you upload. By uploading, you grant us a license to use it solely for providing our Services. You're responsible for ensuring you have rights to any content you upload.

10. Termination

By you: Cancel anytime by contacting us. We'll help export your content.

By us: We may suspend or terminate for Terms violations, non-payment, or harmful conduct.

11. Limitation of Liability

Our total liability shall not exceed the amounts you've paid us in the 12 months preceding any claim. We're not liable for indirect, incidental, or consequential damages.

12. Governing Law

These Terms are governed by Missouri law. Any legal action shall be brought in Jackson County, Missouri courts.

13. Changes to These Terms

We may update these Terms from time to time to reflect changes to our services, business practices, or legal requirements. When we make changes, we will update the "Last Updated" date at the top of this page.

For material changes that affect your rights or obligations, we will provide reasonable notice — such as an in-app notification, email, or a prominent notice on our website — before the changes take effect.

Your continued use of our Services after any changes become effective constitutes your acceptance of the updated Terms. If you do not agree with the changes, you should stop using the Services.

14. Contact