Privacy Policy

1. Introduction

Team Scout, LLC ("Team Scout," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website (teamscout.co), mobile applications, and related services.

By using our Services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

• Account creation: Name, email, phone number, organization/team name
• Team profiles: Team name, sport, location, season info, coach names
• Roster information: Player names, jersey numbers, parent/guardian contacts
• Purchases: Billing address, payment info (via Stripe), shipping address

2.2 Automatic Collection

• Device type, operating system, browser type
• Pages viewed, features used, time on pages
• General location based on IP address

3. How We Use Information

• Provide and improve our Services
• Process transactions and send receipts
• Send updates, alerts, and support messages
• Respond to your requests
• Detect and prevent fraud

4. Information Sharing

We do not sell your personal information. We share data only with:

• Stripe: Payment processing
• Twilio: SMS notifications and verification
• AWS/Supabase: Hosting and storage
• Resend: Email delivery

5. Data Security

• 256-bit SSL/TLS encryption in transit
• AES-256 encryption at rest for stored data
• SOC 2 Type II certified infrastructure (Supabase/AWS)
• Row Level Security on all database tables
• No passwords stored — one-time verification codes only
• PCI-DSS Level 1 compliant payment processing (Stripe)

6. SMS & Messaging

We use SMS to send one-time login verification codes and optional team notifications. By providing your phone number, you consent to receive these messages.

• Message frequency varies based on your login activity and notification preferences
• Standard message and data rates may apply
• Reply STOP to opt out of SMS messages at any time
• Reply HELP for assistance
• SMS is provided via Twilio. See Twilio's Privacy Policy

7. Children's Privacy (COPPA)

Our Services are for team administrators, coaches, and parents — not directly for children under 13. We do not knowingly collect information directly from children. Player roster info is provided by authorized adults.

8. Your Rights

• Access and update your information
• Request data export
• Request account deletion
• Opt out of marketing emails
• Opt out of SMS messages (reply STOP)

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you via email or in-app notification.

We encourage you to review this policy periodically. Your continued use of our Services after changes are posted constitutes your acceptance of the updated policy.

10. Contact Us